R. Jimenez Counseling / Courses will conduct all activities in strict conformance with the ethical principles of professional associations that approved our programs as a provider of continuing education. We will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and the treatment of program participants. Dr. Roberto Jimenez will monitor all our educational programs to ensure full compliance. R. Jimenez Counseling / Courses assure fair treatment for all of our clients. Our clients are to contact Dr. Roberto Jimenez if a problem arises and requires intervention or action from our end. The clients of the R. Jimenez Counseling /Courses will have direct access to Dr. Roberto Jimenez via private chat or email. The clients can send their written complaints to Dr. Roberto Jimenez via chat or email@example.com or by calling 1-305-414.2199. Dr. Roberto Jimenez will
respond to the client who initiated the grievance within 24 hours and should resolve it within 72 hours or less. If the client is dissatisfied with the quality of the course, we will provide an alternative approach of equal length at no cost. A general summary of the class with their respective objectives and the course's tuition fee will be provided on our site. We will track all grievances for analysis and quality improvements.